Placing a call
Call HP support while you are in front of the computer and the HP all-in-one. Be prepared to
provide the following information:
•
Model number (located on the label on the front of the device)
NOTE: In addition to the model name that appears on the front of the device, this
device has a specific model number. You can use this number to help determine which
supplies or accessories are available for your product, as well as when obtaining support.
The model number is printed on a label located inside the device near the ink cartridges
area.
•
Serial number (located on the back or bottom of the device)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time that this
situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, HP all-in-one was
moved, etc.)?