Basic wireless troubleshooting
Perform the following steps in the order presented.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the HP device's wireless button is not lit, the wireless capabilities
might not have been turned on. To turn on wireless press and hold the Wireless
button for 3 seconds.
NOTE: If your HP device supports Ethernet networking, make sure that an
Ethernet cable has not been connected to the device. Connecting an Ethernet
cable turns off the HP device's wireless capabilities.
Maintain and troubleshoot
Step 2 - Restart components of the wireless network
Turn off the router and the HP device, and then turn them back on in this order: router
first, and then the HP device. If you still are unable to connect, turn off the router, HP
device, and your computer. Sometimes, turning off the power and then turning it back
on will recover a network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, press and hold the Wireless button, and then press the Resume
button two times. Then release all buttons. If a problem is detected, the printed test
report will include recommendations that might help solve the problem.