Solving HP Direct Digital Filing problems
This section covers the following topics:
•
Common problems
•
Unable to scan to network folder
•
Unable to scan to e-mail
- HP Officejet Pro 8500
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- Solve HP Digital Solutions problems
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- Solving HP Direct Digital Filing problems
HP Officejet Pro 8500 - Solving HP Direct Digital Filing problems
HP Officejet Pro 8500 > Solving HP Direct Digital Filing problems
- Contents
- Get started
- Install the accessories
- Use the device
- Scan
- HP Digital Solutions (some models only)
- Work with memory devices
- Fax
- Send a fax
- Send a basic fax
- Send a fax manually from a phone
- Send a fax using monitor dialing
- Send a fax using the broadcast fax option (color display models only)
- Send a fax from memory
- Schedule a fax to send later
- Send a fax to multiple recipients
- Send a color original fax
- Change the fax resolution and Lighter / Darker settings
- Send a fax in Error Correction Mode
- Receive a fax
- Receive a fax manually
- Set up backup fax reception
- Reprint received faxes from memory
- Poll to receive a fax
- Forward faxes to another number
- Set the paper size for received faxes
- Set automatic reduction for incoming faxes
- Block junk fax numbers
- Receive faxes to your computer (Fax to PC and Fax to Mac)
- Change fax settings
- Set up speed-dial entries
- Fax over Internet Protocol (FoIP)
- Test fax setup
- Use reports
- Cancel a fax
- Send a fax
- Copy
- Make copies from the device control panel
- Change the copy settings
- Set the number of copies
- Set the copy paper size
- Set the copy paper type
- Change copy speed or quality
- Resize an original to fit onto letter or A4 paper
- Copy a legal-size document onto letter paper
- Crop an original (color display models only)
- Adjust the lightness and darkness of your copy
- Enhance light areas of your copy
- Collate a copy job
- Apply Margin Shift to a Copy Job
- Two-sided copy jobs
- Cancel a copy job
- Configure and manage
- Manage the device
- Use device management tools
- Understand the self-test report
- Understand the network configuration page
- Configure network options
- Set up faxing for the device
- Set up faxing (parallel phone systems)
- Choose the correct fax setup for your home or office
- Case A: Separate fax line (no voice calls received)
- Case B: Set up the device with DSL
- Case C: Set up the device with a PBX phone system or an ISDN line
- Case D: Fax with a distinctive ring service on the same line
- Case E: Shared voice/fax line
- Case F: Shared voice/fax line with voice mail
- Case G: Fax line shared with computer modem (no voice calls received)
- Case H: Shared voice/fax line with computer modem
- Case I: Shared voice/fax line with answering machine
- Case J: Shared voice/fax line with computer modem and answering machine
- Case K: Shared voice/fax line with computer dial-up modem and voice mail
- Serial-type fax setup
- Set up faxing (parallel phone systems)
- Configure the device (Windows)
- Configure the device (Mac OS X)
- Set up the device for wireless communication (some models only)
- Understand 802.11 wireless network settings
- To set up wireless communication using the installer (Windows)
- To set up wireless communication using the installer (Mac OS X)
- To set up wireless communication using the device control panel with wireless setup wizard
- Connect the device using an ad hoc wireless network connection
- To turn off wireless communication
- Configure your firewall to work with HP devices
- Change the connection method
- Guidelines for ensuring wireless network security
- Set up the device for Bluetooth communication
- Uninstall and reinstall the software
- Maintain and troubleshoot
- Replace the ink cartridges
- Maintain the printheads
- Store printing supplies
- Clean the device
- General troubleshooting tips and resources
- Solve printing problems
- Poor print quality and unexpected printouts
- General print quality troubleshooting
- Meaningless characters print
- Ink is smearing
- Ink is not filling the text or graphics completely
- Output is faded or dull colored
- Colors are printing as black and white
- Wrong colors are printing
- Printout shows bleeding colors
- The printout has a horizontal band of distortion near the bottom of a borderless print
- Colors do not line up properly
- Text or graphics are streaked
- Something on the page is missing or incorrect
- Solve paper-feed problems
- Solve copy problems
- Solve scan problems
- Solve fax problems
- Solve HP Digital Solutions problems
- Solve network problems
- Solve wireless problems
- Basic wireless troubleshooting
- Advanced wireless troubleshooting
- Make sure your computer is connected to your network
- Make sure that the HP device is connected to your network
- Check to see if the firewall software is blocking communication
- Make sure the HP device is online and ready
- Your wireless router is using a hidden SSID
- Make sure the wireless version of the HP device is set as the default printer driver (Windows only)
- Make sure the HP Network Devices Support service is running (Windows only)
- Add hardware addresses to a wireless access point (WAP)
- Solve photo (memory card) problems
- Solve device management problems
- Troubleshoot installation issues
- Clear jams
- Errors (Windows)
- Printhead(s) Missing
- Incompatible Printhead
- Printhead problem
- Fax Memory Full
- Device Disconnected
- Replace Cartridge(s) Soon
- Cartridge Problem
- Cartridge Problem
- Paper Mismatch
- The cartridge cradle cannot move.
- Paper Jam
- Paper Jam
- The printer is out of paper.
- Incompatible Cartridge(s)
- Printer Offline
- Printer Paused
- Document failed to print
- General printer error
- HP supplies and accessories
- Support and warranty
- Device specifications
- Physical specifications
- Product features and capacities
- Processor and memory specifications
- System requirements
- Network protocol specifications
- Embedded Web server specifications
- Print specifications
- Copy specifications
- Fax specifications
- Scan specifications
- Environmental specifications
- Electrical specifications
- Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)
- Supported devices
- Memory card specifications
- Regulatory information
- FCC statement
- VCCI (Class B) compliance statement for users in Japan
- Notice to users in Japan about the power cord
- Notice to users in Korea
- Toxic and hazardous substance table
- Notice to users of the U.S. telephone network: FCC requirements
- Notice to users of the Canadian telephone network
- Notice to users in the European Economic Area
- Australia wired fax statement
- Regulatory information for wireless products
- Regulatory model number
- Declaration of conformity
- Environmental product stewardship program
- Third-party licenses
- Index
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