Solving HP Digital Fax problems
NOTE: Fax to Network Folder does not support Active Directory.
The computer where the network folder is located is turned off
If you are using Fax to Network Folder, make sure the computer selected to receive
faxes is switched on at all times and connected to the network.
The network folder has not been set up correctly
If you are using Fax to Network Folder, verify the following:
Make sure the folder is created on the server. For more information, see the
documentation available for your operating system.
Make sure the folder has been shared and that users can both read and write to
the folder. If you are using a Macintosh computer, make sure you have enabled
SMB sharing. For more information, see the documentation available for your
Make sure the folder name uses only the letters or characters supported by the
operating system. For more information, see the documentation available with the
Make sure the folder name is entered in the correct format in the HP Digital Fax
Setup Wizard or HP Setup Assistant. For more information, see the information in
the wizard or the setup assistant.
Make sure the valid username and password have been entered. For more
information, see the information in the wizard or the setup assistant.
Error conditions are interfering with HP Digital Fax
If the HP Officejet Pro device has been configured to print incoming faxes but is out of
paper, load paper in the input tray or resolve the error condition. After the incoming
faxes are printed, they are saved to the network folder or forwarded to the designated
e-mail address once printed.
The internal memory is full
If the internal memory in the HP Officejet Pro device is full, you cannot send or receive
faxes. If the memory is full because too many unsaved faxes have been stored, follow
the instructions on the HP device’s control panel.
CAUTION: Clearing the fax log and the internal memory deletes any unsaved
faxes stored in the HP device’s memory.
Maintain and troubleshoot
Incorrect date and time on faxes
If you are in a country/region that is observing Daylight Savings Time, the time stamp
for faxes might not always reflect the accurate time for your local time zone. In
addition, the default filename of faxes archived (which includes a time stamp) might
also be affected.
To see the correct times when faxes are received, print the fax log from the HP
Officejet Pro device control panel.
To enable the correct time to be reported on faxes during Daylight Savings Time, use
the EWS to manually change the time zone used by the HP Officejet Pro device to one
that reflects the correct time:
Open a supported Web browser (such as Microsoft Internet Explorer, Opera,
Mozilla Firefox, or Safari) on your computer.
Type the IP address that has been assigned to HP Officejet Pro device.
For example, if you are using an IPv4 network environment and the IP address is
126.96.36.199, type the following address into the Web browser:
http://188.8.131.52. If you are using an IPv6-only network environment and the
IP address is FE80::BA:D0FF:FE39:73E7, type the following address into the Web
The EWS page appears in the Web browser window.
For more information about using the EWS, see
Use the Embedded Web server
Click the Settings tab, and then, under Preferences, click Time Zone.
Select the time zone that corresponds to the correct time (typically a time zone that
is one hour ahead of yours).
NOTE: When your country/region returns to Standard Time, change the time
zone to reflect your time zone.