Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
Placing too much paper in the document feeder tray. For information on the
maximum number of sheets allowed in the automatic document feeder, see
Understand specifications for supported media
Using paper that is too thick or too thin for the device.
Trying to add paper to the document feeder tray while the device is feeding pages.
To clear a jam
1. Remove all media from the output tray.
CAUTION: Trying to clear a paper jam from the front of the device can
damage the print mechanism. Always access and clear paper jams through the
2. Check the duplexer.
a. Push the button on either side of the duplexer, and then remove the panel or
b. Locate any jammed media inside the device, grasp it with both hands and then
pull it towards you.
c. If the jam is not there, push the latch on the top of the duplexer and lower its
cover. If the jam is inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the device.
3. Open the top cover and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and
remove the jammed media, if possible. If not, do the following:
a. Ensure the device is turned off and disconnect the power cord.
b. Lift the device off Tray 2.
c. Remove the jammed media from the bottom of the device or from Tray 2.
d. Reposition the device on top of Tray 2.
5. Open the print carriage access door. If there is paper remaining inside the device,
ensure the carriage has moved to the right of the device, free any paper scraps or
wrinkled media, and pull the media towards you through the top of the device.
WARNING! Do not reach into the device when it is on and the carriage is
stuck. When you open the print carriage access door, the carriage should
return to its position on the right side of the device. If it does not move to the
right, turn off the device before you remove any jam.
6. After clearing the jam, close all covers, turn on the device (if you turned it off) and
resend the print job.
Maintain and troubleshoot
To clear a paper jam in the automatic document feeder
1. Lift the cover of the automatic document feeder.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might remain inside the
device. If you do not remove all the pieces of paper from the device, more
paper jams are likely to occur.
3. Close the cover of the automatic document feeder.